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Shipping is calculated by New Zealand Post based on destination address and weight of the products ordered.
Please contact us at firstname.lastname@example.org if delivery is required to any country other than Australia or New Zealand.
All deliveries are sent via New Zealand Post or courier. Deliveries will leave our warehouse within 24 hours of being placed (or the next business day). Signatures are not required on delivery unless you specify otherwise in the notes section or via email (email@example.com). Generally New Zealand orders will arrive within 2-7 working days of placing the order. Remote deliveries may take longer. International shipping times will vary depending on the destination. Your patience is appreciated if delivery problems occur.
We accept Paypal, Mastercard, Visa and American Express. All payments are secure.
If you need your order before a certain date contact us to confirm exact delivery times.
We will happily refund your order if you would like to return the goods if they are defective. Please email us at firstname.lastname@example.org for a return address to send the products to and we will process the refund once we confirm the products have not been used or damaged in use. We do not cover return shipping costs.
Please make sure the address is correct at the time of order. If you think the address may not be correct, do email us immediately and we will do our best to assist. However once your order has left the warehouse we cannot redirect. If orders are undeliverable and returned to us for any reason, we will issue a refund less shipping and handling costs ($15 for New Zealand orders, $100 for International orders).
We will happily exchange your order for something else. Please send the products back and let us know via email what you would like instead. Products must be unused and returned to us undamaged. We do not cover the additional shipping costs.
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